"ISO 9001 just relates to the management of the company and customer service, meeting customer needs."
"Sales is not about some [expletive] manipulation tactics... it's literally just about serving the customers' needs."
"If you made a mistake or something's taking a long time, do not apologize or say 'I'm sorry' to the customer; instead, thank them and say something along the lines of 'Thank you for your patience.'"
"Treat your community and your customers with respect because they matter more than anything."
"I'm going to take care of my team...I'm going to practice leadership. If I'm a salesperson, if I work at the check counter of an airline, I'm gonna take care of the people I work with, I'm gonna take care of the customers as if they're my family."
"More customers will get access to a higher level of service. The organization can afford to do that; they'll be more competitive in the marketplace."
"Always give something extra...the category that I showered them with small gifts, they gave me so many referrals."
"Excellent customer service retains customers, breeds word of mouth business, and encourages repeat customers."
"Customer service is crucial, ensuring that your customers are as happy as possible while also being financially sensible."
"Do things that don't scale... at the start, you wanna be putting in extra effort to make your customers happy, to recruit new customers."
"Customer service is not about the client always being right...it's about making the client feel good throughout the process of them working with you."
"If USPS loses a package...I definitely think the brand should still give that person their money back."
"The customer always comes first. The customer is always right."
"The cast members at Slinky Dog Dash were kind enough to honor our Lightning Lane and let us in even though we were late."
"If we get the culture right, then most of the other stuff, like delivering great customer service or building a long-term enduring brand will just take care of itself."
"If you get the culture right, then most of the other stuff like delivering great customer service and building your brand, one story at a time, one phone call at a time just happens naturally on its own."
"We're a service company, that just happens to sell shoes."
"We, we talk about how do we wow our customers."
"I can't stand when someone has this meltdown and takes all of their frustration and anger out on customer service workers who are just doing their job and they've done nothing wrong. I cannot stand it whatsoever."
"Customer is always right. A lot of time, they are wrong, yes sir, but appreciate."
"Thank you for being so professional and welcoming. Your customer service is just beyond awesome."
"Air Canada decided to fire their customer support service and replace them with an AI chatbot."
"Risk reversal is making the transaction better than risk-free for the customer."
"The customer as a collective is always right because they can choose what they will and won't buy."
"Shipping is free. You can try them for 30 nights. If you don't love them, send them back for a refund."
"I enjoy providing great service to customers and I will always positively represent your company brand."
"I thought customer service was more or less top-notch. She was very nice, kind, inviting, accommodating, answered all my questions, and patient with me being a tech noob."
"Bravo Best Buy, your call center staff seems confident and well-trained enough to make a decent recommendation for a gaming PC."
"Both car brands stand by their products, so they both offer up a five-year 60,000-mile warranty for engine and transmission."
"It's very important to look after not just happy customers but unhappy ones as well."
"The food wasn't that bad, entertainment was great, customer service was also great, and the souvenirs were pretty cool."
"You better treat these employees with kindness, or there will be no chicken sandwich for you."
"In regular travel, the passenger adjusts to the flight; in business, the flight adjusts to the passenger."
"JD Power awarded t-mobile the highest score ever in the history of wireless customer experience."
"I really appreciate how you try very hard to take customer feedback into account and make some changes based on that."
"When you walk into Bunker Branding, you'll be greeted by some super smiley person right there."
"Good customer service is important because without it, a business cannot survive or reach its full potential."
"In the future, customer service will be far more efficient, quicker, and relevant to a customer's specific needs."
"It's probably the best service we've had in a suite experience."
"Customer service can literally make or break a business."
"To me, customer service means four things: outstanding service, superior products, making the customer feel valued, and also, rapid response times."
"Making the customer feel valued is not just about offering them the best prices or deals. It's also about paying attention to what they want, listening to their concerns, answering any questions, and also following up after the purchase has been made to make sure everything is as expected."
"Now, if a customer is valued and looked after, they will not only come back time and time again, but they will also tell their friends and family about their positive experience with your company."
"Whenever I come across an upset, dissatisfied or angry customer, I always go that extra mile to resolve the problem, as I think it's really important to keep a customer for as long as possible."
"Being consumer-friendly, appealing to your community, and providing that sense of community and letting the community know that they're being heard all of that goes a long way."
"You run an amazing office, and I hope that the people that call in appreciate when they get you and your employees."
"You always say like, 'Oh, if you want, I can put you through to the manager,' or 'You have to come in and find her; we can't give out a schedule over the phone.'"
"It felt like you were being pampered to the tenth degree in that restaurant; they were very very attentive."
"When Binance got hacked, they actually reimbursed all of their money to their consumers, which is really nice."
"Delighting the consumer is in our DNA, and customer service has been mandatory since day one."
"Customer service builds trust, and we think that trust is a competitive advantage."
"Great customer service is about habits and rituals, being the best in the world at what you do is all about habits and rituals."
"Selling is just helping. I've always looked at it about putting myself in the shoes of another person and asking a simple question: Can I help this person? Can my product help them?"
"No tolerance for disrespect towards our team members, no matter how much the guest is spending."
"Customer service is everything with restaurants. When I go to a restaurant, I don't care how fancy it is...if the service sucks, to me, that restaurant sucks."
"We will be giving full refunds to each and every person."
"Pay attention to your customer service, make sure that your suppliers fulfill their orders as they should be."
"Kytch's technology promised to reduce the machine's downtime and to consistently deliver more frozen treats to McDonald's customers."
"I have a 100% satisfaction guarantee policy."
"I have dealt with a lot of small businesses where I felt I was treated poorly, so I've made it a priority that anyone who comes to me with a complaint is treated really, really well."
"Customer service is a really, really, really big deal to me."
"We sincerely thank you for repeatedly writing in and apologize for the harm and offence we have caused."
"It's really come down to this are do people actually do people actually get value from your product or service are you actually selling something that you're making money as a byproduct of doing something good that you're serving people with selling a product or service that actually does good that solves a problem."
"Apple never talks about customer service; they demonstrate it."
"The question of whether Southwest has sufficiently made things right will ultimately be answered by the flying public."
"The world's oldest customer complaint, dating back to 1750 BCE, was written on a clay tablet in ancient Mesopotamia, expressing dissatisfaction with the delivery of incorrect copper and poor quality ingots."
"We understand if you want to switch providers. While we value you as a member, we want what is best for your wallet and family even more."
"After installation, Tesla is going to want payment in full, and after that, they are going to actively avoid talking to you."
"This is a horrible stance for a company to take and not service and fix their product with such a bad design flaw."
"You see the absolute worst of humanity in a Starbucks drive-through."
"If you are unhappy with your leggings, no problem, we offer free returns, no questions asked."
"Just give them a 20. It's so much more than what their margin's going to be this week."
"She was so pleasant. That was the most fun I've had ordering at a drive-through in my whole life."
"He literally counted that within moments. So far, the staff five out of five stars."
"This led to an overload and the cancel link ended up crashing and left users unable to end their subscriptions."
"At Apple, our services are actively working to help our customers get the most out of their products and to enrich their lives."
"We want our branches to be destinations where people can go to get the advice they need to lead a financially healthy life."
"The large financial institutions have failed customers both here in the United States and abroad."
"You sit right there and get comfortable, cuz I'm about to serve you the most delicious pizza you've ever tried."
"When you treat people right and you do people right, you're able to stay in the business for a long time."
"They actually did respond to my email in just 2 hours... 'Happy to replace or refund right away. Thank you and look forward to your response.'"
"So I used to live close to a McDonald's...and I would go there, and I would always ask for ice cream, and like nine times out of ten, it would be broken."
"Your server has a lot of power... so always be nice to your server, always ask questions when you have them."
"When McDonald's employees think you're working undercover, you'll get fresh food, hot fries, and priority over other customers."
"What's really impressed me with DS and the launch and everything that they've said is the customer focus that they have."
"This is objectively a customer engaging us respectfully and professionally. Any response from our company needed to be respectful and professional."
"We're continually seeing statements that say things like a certain proportion of the audience or a small percentage... are having issues with the game, and it is gaslighting, isn't it?"
"Well, first of all, it's called Chick-fil-A, sir, so use your [expletive] brain."
"You have to be Chick-fil-A in your life, give great customer service."
"If Burger King wants my business, but the employees there are like 'I'm sorry, man, the government's making me do it,' that's all I need to hear."
"Thank you for purchasing on my website. Girl, anything you purchased is gonna come to you. Girl, it's gonna come to you real quick fast."
"You have to be able to have empathy and put yourself in their shoes."
"To understand their needs and then to seek understanding with the solution."
"We missed our flight, explained the situation to the desk, and somehow got put on another flight back home."
"We're trying to do a good thing here for our customers save save people money and make the roads a little bit safer."
"It's all about contributing to that customer experience and to that Vibe because at the end of the day that's what's going to get the customers through the door."
"The customer is always right, you know why? Because the customer is providing you money, their time, they earn that money, they gave up part of their life to earn that money and then hand it over to you."
"You have unconventional opening hours, we go for a little bit later to make sure we have a one-on-one experience with every single customer."
"When you buy directly from a niche perfumer, you're going to get the best customer service."
"We spend a lot of money at your restaurant, do what I say."
"Mistakes happen but when they do we're committed to making sure they get fixed." - The War Owl
"The correct answer is the absolute position that you should be able to deny service to anyone for whatever reason you want."
"You shouldn't be required as a private business owner to provide a good service to anyone."
"They'll do whatever it takes to make you happy."
"It's not a race, customers will wait for good food."
"You have to have a lot of patience you have to be able to explain yourself well I'll take this moment on the soapbox to say be nice to those working customer service they truly do a job which is difficult."
"They have already shown that if you provide a super high-quality service and experience, that the people will show up by the millions."
"Customers treated me like dog [ __ ] we should be extra patient and kind to essential workers."
"That's how a company gets better... you don't just ignore all your customers."
"No one across the counter is like, 'I can't wait to ruin this person's day and make them three hours delayed.' They want you to leave."
"Don't be a jerk to cast members; treat them with respect."
"And it's the way a company handles something like that that either earns or loses that brand loyalty, brand loyalty I talk about it being a bad thing."
"Welcome to the food truck, where we're serving up delicious Burgers and sweets!"
"You were trying to make [] more convenient by [] up the store."
"The customer doesn't buy when they understand, they buy when they feel understood."
"You will get way more reviews if you call your customers."
"I'll take care of you right over here. Thank you, guys. Have a good one. Bye."
"Some online sellers mislead their customers."
"I just put my name on the list and every time they'd be like we don't have a list that watch does not exist."
"You'll just take their customers because discrimination is always a bad move."
"This hotel has been exceptional the staff have been like incredibly friendly."
"I deserve to be included. I'm a Starbucks customer. Hang the American flag. You listen to me and you listen to me clearly."
"From their fresh ingredients, quick service, and delicious taste, it's not hard to see why people keep demanding more and more of their food."
"We'll sort it all out now, miss. Can you hear me?"
"I'm not in the food business I'm in the people business."
"They will happily say, 'Oh, you didn't like it? We'll give you your money back and pick it up without any physical violence.'"
"We are incredibly thoughtful about the data that we use, and our focus has always really been to use that data on behalf of the customer and to improve the services and the experiences that we know our customers enjoy on a daily basis."
"The real problem is they sell something with a 10-year warranty, and the complaint is that if you call with the same thing over and over again, they simply send somebody out who does the exact same repair."
"You shouldn't be saying it if you wouldn't say it to a customer."
"This one's going to be on the house, sir. This one's going to be on the house, my pleasure. That's how business should be done."
"Because at the end of the day, the customer is always right."
"Amazon has great customer service, they have good prices, hard to beat it."
"I pulled every employee out of this bar I put about 22 customers in the bar they're not being served and Brad is sitting on his butt in a booth oblivious to all of this."
"Shout out to Comcast being the [ __ ] worst."
"All I ask for is chicken parmesan, and these [__] bring me meatballs!"
"You're welcome to people riding on planes arriving in hotels if they arrive there and there is a phone charger already in the wall or charging under your seat."
"I felt so taken care of and so like a VIP that I wanted to tell everyone of all the hotels I stayed at in Italy, it was like they made me feel the most special."
"Come on down to Smile Taxis, where every taxi comes with a smile from me, Tony Danza."
"And they offer a by the minute approach to technical support no rounding up to the nearest hour if you only need 37 minutes of assistance."
"If you break this, I will replace this at no cost to you. If you use the components of this kit to save somebody's life, I will replace it at no cost to you."
"Be nice to the staff you interact with at the airport and on airlines they're just trying to do a job they're trying the best they can to help you"
"If you went to the bank to count your life savings and they said sorry the counter's not working just put it in box number three and then we'll let you know later how much money you've actually got, you'd say no way."
"I aim for five stars. I won't tell you what to put. But I aim for five stars."
"We left our Bronco with them for three and a half months and they gave it back to us a completely new rig."
"And if they provide the service they deserve, Tesla's unstoppable."
"Don't be afraid to ask cast members for help"
"Princess gets points for service - they had crews ready to bring you drinks at the buffet, and the room steward cleaned our cabin without us asking."
"The whole purpose is how can you further help them."
"I didn't [] order a medium, I ordered a [] large and then she threw her medium drink at the [__] window trying to hit me with her drink."
"It's fundamentally about respecting your customers and their opinions."
"Trying to get people the best results possible."
"They're there now to make sure that if you have any sort of issue in your business they will help you resolve that."
"This is like complaining at a restaurant for crap food and then instead of them refunding you, you give them a tip."
"Sweetwater finds the flaws and then they fix them."
"They're also super flexible with how you contact your psychic, whatever you're the most comfortable with."
"They make the sign-up process super simple so that you guys can get matched up with your most recommended psychic."
"Vega+ refunds request page reaches another milestone."
"We aim to please! Expect 24/7 technical support, the latest premium software, instant software links delivered to your email, and PayPal buyer's protection guarantee."
"There's only three ways to deal with a customer."
"Always make sure that your product or your service is of the highest quality you could ever make it, because you do not want to be in the selling business. You want to be in the reorder business."
"People are your company, and they take care of the customer. The customer is always right no matter what, so what do we do so the customer is happier?"
"The customer is often wrong for any number of reasons."
"You know what, if someone takes you up on this, I'll guarantee one first class upgrade."
"It's so easy to just own up to your mistakes and offer a refund."
"Owning a mistake, fixing it, going above and beyond, willing to engage with customers individually, that's what built our reputation."
"When people buy my merch on my store, I bust my rear end to make sure it's quality."
"No more long hold times with customer service or tedious emailing back and forth."
"Shout out to Tony, the best personal shopper out there right now, hands down."
"They want to make sure that they are treating you right."
"Some people deserve zero tip; their customer service sucks. But some people deserve 100% tip when you meet somebody that's great."
"It's not a normal customer troubleshooting experience, it's like a saboteur experience."
"I can personally guarantee you we're gonna figure out whatever the heck is wrong with this."
"No offense but the customers are a nightmare."
"Improving customer experience is going to be improved because of the way that cryptocurrency works."
"Hello Geico Insurance, I need a new car, I have full coverage on it."
"It's risk-free either way." - Third Love offers a 100% satisfaction guarantee with free returns and exchanges.
"I apologize that I can't take you today, sir, I hope to see you soon."
"Every single choice that you give a customer should be some type of long-term solution to their problem. It shouldn't be some sort of short-term [ __ ] with a 30-day warranty."
"The more you follow through with the guests, the more they are incentivized to return and bedazzle us with their knowledge."
"Clearly they are listening, and that is absolutely huge."
"Because they help us pay our bills correct and you know we always want to know what they want because we wanna like you said spoil them and you know that's what that's what we do this for because we want to give them what they want to listen to."
"I've been in this business, we give you everything."
"…And then we were told to take that job at Starbucks, getting berated and verbally abused by customers, and we were told to be grateful we had anything at all."
"Something that is a super rarity nowadays are companies who stand behind their products with great customer service."
"Neo drivers also have other battery options like charging at home or using an app to request a charging truck to show up. That's insane."
"Buck is right, businesses require work and keeping the customers happy."
"You gotta give it up for the people that get screamed at like that and just don't lose their mind."
"On the afternoon of May 29th... ensuring that every single customer that walks in our door feels welcome and safe."
"We are their very best customer... I've never heard a supplier insult its best customer."
"Honestly, it really makes it for me. It's that level of customer service. It's brilliant."
"They are treating you like dog crap yeah it's crazy it's crazy."
"We have to be humble, we have to serve our customers."
"Just let your server or a cast member know that you do have a certain allergy that needs to be accommodated."
"I just want to tell you that I'm very impressed with your professionalism and courtesy."
"Few studios would have taken the time to respond to a little like that, let alone update their game on the back of it."
"It completely changes the way the customer interacts with our crews."
"A man who is kind to you and rude to a waiter is not a kind man."
"That level of customer support was so insanely above and beyond."
"In business, it comes from delivering more than anybody could imagine."
"Vitamix blenders have a greater price tag than most average department store blenders, but their cost comes with more horsepower, better engineering, much longer warranty periods, and fantastic customer service."