Delivering Happiness: A Path To Profits, Passion, And Purpose Quotes
"First, they ignore you, then they laugh at you, then they fight you, then you win." —GANDHI
"I failed my way to success." —THOMAS EDISON
"I had decided to stop chasing the money, and start chasing the passion."
"Footwear is a $40 billion industry in the United States, of which catalog sales make up $2 billion. It is likely that e-commerce will continue to grow. And it is likely that people will continue to wear shoes in the foreseeable future." — Nick Swinmurn
"There will never be another 1999. What are you going to do about it?"
"Buying a pair of shoes shouldn’t be so hard, I remember thinking."
"It was brilliant until I discovered the reason—it wasn’t going to be easy."
"For a big believer in technology, I couldn’t have found a more primitive way to do it."
"I didn’t have the faintest clue about the workings of the shoe industry, but I knew I was on to something."
"I stopped thinking, Hey, this is a good idea, and started believing in it."
"A great company is more likely to die of indigestion from too much opportunity than starvation from too little."
"You can’t stop the waves, but you can learn to surf."
"To dare is to lose one’s footing momentarily. To not dare is to lose oneself."
"Be humble: 'In the beginner’s mind there are many possibilities, but in the expert’s mind there are few.'"
"Envision, create, and believe in your own universe, and the universe will form around you."
"I was passionate about proving everyone wrong."
"I felt like I’d been to hell and back, and I had a whole new appreciation of the comforts of living in modern Western society."
"Selling the party loft symbolized the end of an era for me."
"We had bought ourselves another six months before we would need more cash."
"We must all learn not only to not fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it."
"Our company culture is what makes us successful, and in our culture, we celebrate and embrace our diversity and each person's individuality."
"At Zappos, anything worth doing is worth doing with WOW."
"We believe that if we get the culture right, most of the other stuff—like great customer service, or building a great long-term brand, or passionate employees and customers—will happen naturally on its own."
"The brand may lag the culture at first, but eventually it will catch up."
"We view the lifetime value of a customer to be a moving target that can increase if we can create more and more positive emotional associations with our brand through every interaction that a person has with us."
"At Zappos, we don’t measure call times (our longest phone call was almost six hours long!), and we don’t upsell. We just care about whether the rep goes above and beyond for every customer."
"We want the weirdness in each of us to be expressed in our interactions with each other and in our work."
"We are ever evolving. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing."
"Imagine yourself making 1% changes every day that compound and consequently make you and Zappos 37x better by the end of the year."
"Adventure and Fun having long ago been banished from the kingdom, if they had ever been there at all."
"My problem with recruiting wasn’t the actual function of recruiting, it was the lack of creativity and adventure in my work that had been 'killing me softly.'"
"Being Adventurous, Creative, and Open-Minded is not a recommendation; it’s the way we live."
"Let your employees take risks and try new things. Some will work and some won’t and that is okay."
"Why not see what happens when you challenge your employees to bring all of their talents to their job?"
"The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand."
"The energy and excitement from the growing recruiting team on how to make the job fair better, more effective, more fun, and more reflective of the Zappos culture was overwhelming."
"We grow because we take on new challenges, and we face even more new challenges because we’re growing."
"We value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers."
"The best team members are those that strive to create harmony with each other and whoever else they interact with."
"We’ve made a lot of mistakes along the way, but learning from those mistakes has made us that much stronger."
"Getting married to Amazon will allow us to fulfill our vision of delivering happiness to the world that much faster."
"The unified energy and emotion of everyone in the room was not just about my own personal happiness, and not just about the happiness of Zappos employees. We were about much more than just profits and passion."
"Half intentionally and half by luck, we had found our path to profits, passion, and purpose."
"We had found our path to delivering happiness."
"No matter what your past has been, you have a spotless future."
"Happiness is really just about four things: perceived control, perceived progress, connectedness, and vision/meaning."
"What’s interesting about this framework is that you can apply these concepts to your business as well."
"We instinctually think we know what will make us happy. But research has shown that there are things that can make you happier that you may not realize will actually make you happier."
"If happiness is everyone’s ultimate goal, wouldn’t it be great if we could change the world and get everyone and every business thinking in that context and that framework?"
"When you walk with purpose, you collide with destiny."